Returns & Exchanges

At The Shops at Mount Vernon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns of unused and unwashed items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our online portal to provide your order number and the reason for your return.

• 2.
  Package Your Item

  Carefully place the item in its original packaging, ensuring all tags and historical documentation are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned item, we will process your refund to the original payment method within 7 to 10 business days.